I remember the interview vividly, and remember the faces and names of everyone who was there. Some are still here with SAIC at SAMHSA, some have left, and one or two have even retired. One of them, Alla, was very pregnant at the time and left six months later – only to come back again at a full-time capacity.

For eight years I have worked side by side with the amazing federal employees and other contractors at the Substance Abuse & Mental Health Services Administration as a contractor on the Web & Application team. In those eight years, I’ve learned a lot about both my chosen profession (web/application UX/IA/design), about friendship, about hard work, about teamwork, and about life in general.

This Friday will be my last day here, and it’s a bittersweet thing to me. I’ve made amazing friends, I’ve had a great time. There have been bad patches mixed in here and there, but they are outweighed by the great things that I’ve seen and experienced.

To anyone who says that federal employees don’t do anything or are wasteful, I implore you to look at SAMHSA as an example of the polar opposite. The people I’ve worked with here – hundreds, literally – are the most motivated, caring individuals. They truly believe in the organizations’ mission to bring substance abuse & mental health issues to the forefront, and to bring relief to those who have and are suffering from addictions and afflictions. It makes me feel good every day that the work I do here helps to reach millions of people in need.

That’s why it’s so bittersweet. Good people. Good work. Good times. Good memories.

So, on July 1st, I begin working for Monster.com as their new Sr. User Experience Designer. It’s going to be quite an undertaking that will put all of my current skills to use and will teach me new ones, but it’s going to play to my biggest passion: creating wonderful things, and making good things even better.

I don’t know what exactly the future holds, but I’m looking forward to experiencing it and working with new people and new challenges while holding the memories of SAMHSA & SAIC close to my heart.

Technorati Tags: monster.com, new job, saic, samhsa

People like to poke fun at Feds, saying they’re lazy or overpaid, but that’s a lie. I’ve worked with Feds for over a decade now and I can tell you from my own experience that the people doing the actual work of the federal government – i.e. not people who are voted into power like Congressmen and Senators – do an amazing amount of work. The people at the agencies I’ve worked with spend more than eight hours a day trying to help people of our great country. They give more time and effort than you would imagine.

So, when you think, “Bah, a government shutdown is great – we’ll save money! Whatever!” don’t forget that the government is run by human beings who have their own bills to pay, mouth’s to feed, and lives to live. When they can’t work, we’re all diminished.

I’ll leave you with a quote from my own Senator, Barbara Mikulski (D-MD) on the floor of the Senate today making an impassioned plea to keep the government open:

“I know you’re working on that cure for cancer. I know you’re working on that cure for Alzheimer’s. Or Autism. Or Arthritis… but you know what? Washington says, ‘You’re non-essential.’”

Technorati Tags: government, non-essential, shutdown, Tea Party

It’s been an interesting last couple of days, actually. Friday night I went to a fantastic live music show at Jammin Java in Vienna, VA. My friend Rich’s band, the Chris Collat Band, was competing in the finals of JJ’s “Battle of the Bands”. There were three other bands competing with them, and while CCB didn’t win (an NC band called “Delta Rae” won – who were pretty good as well) they had a fantastic sound and great energy. I’ll be posting some videos of them playing a little later today or tomorrow on my Youtube account.

Saturday evening was my now-regular World of Warcraft raid with some of my great old friends from <Order of the Raven> (Aggramar-US). This week we hit the Bastion of Twilight again and downed the first two bosses with relative ease. We got a couple of pulls in on the Twilight Council but got locked out because of a bug after four pulls or so. Next weekend we’ll get them down, I’m sure.

Yesterday, President’s Day, was a work from home day and I actually got a lot accomplished. I had an idea back in August or September of 2010 to create an iPhone app for the federal agency that I contract with, and after a few months of planning we got approved to purchase the necessary equipment to begin active development in late January. I’m enjoying the process of designing my first iPhone app (although I’ve helped my friend Brian with a lot of the UI work for his soon-to-be-announced app, which I’ll post about here when it’s live in the App Store), and I’ll post some screen captures in a few weeks to preview what’s coming.

At the moment, my only real concern is about the congressional budget which, if not passed by March 4th (or another continuing resolution is passed…) will leave me without a paycheck for days/weeks/months. I’m hoping that congress does the right thing and approves a budget or CR quickly, but given how politics have played out in recent months, well, let’s just say my expectations are pretty low.

Technorati Tags: App, Bastion of Twilight, Chris Collat Band, Delta Rae, Order of the Raven

Basically, I’m looking for a software package that offers the following features:

• The ability to create “tickets” which can be used to assign individual work tasks to individual developers or groups of developers. The tickets must also be able to handle multiple iterations of changes and hold onto conversations between the developer and the requester.
• Should have the ability to support 10+ “projects”, as well as have hierarchical categorization for projects and tasks.
• Must be able to handle over 250 users.
• Must have a built-in, modifiable workflow.
• The ability to generate metrics based on input/output, open/close rate, iterations, length of ticket life, etc.
• Web-based interface.
• Must be enterprise level and hosted on-site (NOT off-site like Basecamp).

I know it seems like a lot of stuff but it’s really not. I’ve evaluated large and small packages like Jira, RightNow Web, MS Project, PVCS Tracker. We’re currently using an old version of PVCS Tracker and it’s just not cutting it. My developers didn’t like Jira, nor did my clients. RightNow Web was the closest I’ve found to what we’re looking for but our clients balked at the $40k+ price tag.

Anyone out there have some ideas?  Please post a comment if you’ve got some ideas.  Thanks!

Technorati Tags: bug tracker, Jira, MS Project, Project Management, PVCS, RightNow, Software