I’ve been in something of a pickle for the last few months. I’ve been evaluating several project management software packages to find one that’s “just right” for my current job. While I’ve evaluated several good packages like Jira and RightNow Web, nothing has really caught the attention of my coworkers or my boss.
Basically, I’m looking for a software package that offers the following features:
- The ability to create “tickets” which can be used to assign individual work tasks to individual developers or groups of developers. The tickets must also be able to handle multiple iterations of changes and hold onto conversations between the developer and the requester.
- Should have the ability to support 10+ “projects”, as well as have hierarchical categorization for projects and tasks.
- Must be able to handle over 250 users.
- Must have a built-in, modifiable workflow.
- The ability to generate metrics based on input/output, open/close rate, iterations, length of ticket life, etc.
- Web-based interface.
- Must be enterprise level and hosted on-site (NOT off-site like Basecamp).
I know it seems like a lot of stuff but it’s really not. I’ve evaluated large and small packages like Jira, RightNow Web, MS Project, PVCS Tracker. We’re currently using an old version of PVCS Tracker and it’s just not cutting it. My developers didn’t like Jira, nor did my clients. RightNow Web was the closest I’ve found to what we’re looking for but our clients balked at the $40k+ price tag.
Anyone out there have some ideas? Please post a comment if you’ve got some ideas. Thanks!
The benefit of having project management software is that:It efficiently manages your projects,Tracks and logs your time, Generates custom reports and much more, Improves collaboration amongst the team.
Scott – I’d suggest TeamSupport.com. We’re an integrated customer support and bug tracking system and I think we would fit into your operation very well. We are a hosted solution, but we have done onsite implementations for larger clients.
Interesting site. I’ll go through it on Thursday morning and evaluate what’s there. Just out of curiosity, Mr. Johnson, how did you find my site?
Thanks much!